Hot topics, Diversity and inclusion

Indie pharmacy recoups £1k a month with its own Pharmacy First tool

Scotland’s KinWell Pharmacy has had 96% more Pharmacy First consultations and saves 100 hours per month after introducing a digital platform it designed itself…
Go to the profile of Ben Lee
Ben Lee
Editorial, Chemist + Druggist
Indie pharmacy recoups £1k a month with its own Pharmacy First tool
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A Scottish independent pharmacy has increased its revenue by £1,000 in a month by using an in-house software it designed to help with Pharmacy First consultations. 

The family-run KinWell Pharmacy has enjoyed a 96% increase in Pharmacy First consultations since it launched its pharmacist-designed, digital platform Quick Care to improve the “speed, privacy, and efficiency of Pharmacy First consultations”. 

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The pharmacy’s director Mohsin Mian said Quick Care has “saved over 100 hours of staff time per month” and “improved consultation accuracy”. 

This helped them to achieve the “significant uplift in revenue through improved consultation data capture”, Mian added. 

Scotland and England expansion 

KinWell opened in November 2023 after purchasing a former LloydsPharmacy branch in the town of Nairn, north-east of Inverness. 

But 11 months later it launched Quick Care, which was developed “entirely in-house” under the new tech venture it started called Cured Click. 

Quick Care was initially introduced in-store but is now available online so patients can book consultations outside of pharmacy opening hours. 

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Once a patient submits their symptoms, Quick Care assesses it for a Pharmacy First consultation. If it is eligible it will go ahead with informing a pharmacist to complete a consultation with the patient. 

KinWell said the platform leads to faster service times and allows pharmacists to “focus on more complex patient care” rather than routine consultations. 

Cured Click’s technology director Fahed Arshad said they built Quick Care to “solve a real-world problem in our own pharmacy”.  

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“Now we’re helping others to do the same. This is just the start of frontline pharmacy-led innovation,” he added. 

The platform has been rolled out to pharmacies across Scotland and there are plans to make it available in England later this year. 

KinWell Pharmacy also won the innovation in community pharmacy practice at the 2025 Scottish Pharmacy Awards for the Quick Care platform.

Go to the profile of Ben Lee
Ben Lee
Editorial, Chemist + Druggist

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