Amy Laflin has worked at Association of Pharmacy Technicians UK (APTUK) since 2018 and held roles of foundation frameworks national officer, education director and vice president, before becoming president.

She has worked in pharmacy since 2005 in a variety of sectors, which led her to academia and her passion for developing and implementing pharmacy courses to support an inclusive and diverse workforce that aims to ensure the safety of medicines for patients and our society.

Having moved into an academic role in 2013, Laflin now works at West Suffolk College, part of the Eastern Education group. Since 2019, she has led on the implementation of Science Manufacturing Technicians and Science Manufacturing Process operatives within technical services.

In this podcast, Laflin explains how her skillset changed across roles in community, hospital, GP and industry, and how her first role at APTUK drove her to continue volunteering for the organisation.

She shares how one patient in the community sector helped her become less introverted, and how to find opportunities to develop your career.

Laflin chats about what the establishment of the Royal College of Pharmacy meant for pharmacy technicians, and why they value working autonomously and being trusted in their roles.